My Account & My Orders

What is 'My Account'? How do I update my information ?
It is easy to update your Ayurvedkart account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on Ayurvedkart

1) Manage/edit your personal data like address, phone numbers, email ids
2) Change your password
3) Track the status of your orders

How do I know my order has been Made?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please wait for the product's availability with sellers on Ayurvedkart.


Is it necessary to have an account to shop on Ayurvedkart?

You can shop on Ayurvedkart by providing just your email ID. It is necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Ayurvedkart account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout .

What is 'Ayurvedkart Advantage'?

Ayurvedkart Advantage is a stamp of quality. Products marked with 'Ayurvedkart Advantage' are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by Ayurvedkart.

You may also avail the expedited delivery* options such as Same Day/In-a-Day Guarantee (based on the location), all the while backed by Ayurvedkart's 24x7 customer service.

Rest assured, when you see the 'Ayurvedkart Advantage' badge, you know you can buy the product from a Seller with complete confidence.

*Shipments from locations where relevant permissions have been obtained

Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories here.

For a Buyer, what does 'Ayurvedkart Advantage' mean?

Ayurvedkart Advantage is our fulfillment service for Sellers. Products sourced from Sellers are quality checked, stocked and shipped by us. As a Buyer, you are thus assured of product quality, faster delivery and hassle-free returns.


How do I pay for a Ayurvedkart purchase?

Ayurvedkart offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Ayurvedkart's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, E-Gift Voucher (eGV), Cash on Delivery and Wallet to make your purchase.

Ayurvedkart also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Ayurvedkart?

There are NO hidden charges when you make a purchase on Ayurvedkart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of seller WS Retail, the ₹40 delivery charge is waived off on orders worth ₹500 and over.

What is Cash on Delivery?

If you are not comfortable making an online payment on, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs.50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Ayurvedkart?

Your online transaction on Ayurvedkart is secure with the highest levels of transaction security currently available on the Internet. Ayurvedkart uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Ayurvedkart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Ayurvedkart take to prevent card fraud?

Ayurvedkart realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.


What are the delivery charges?

Delivery charges depend upon the weight of the product you order. If the product's weight is more than 5 kg Rs.10 are charged and if product's weight is more than 10kg then Rs.20 is charged.

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on Ayurvedkart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time is dependent on the following factors
1)The Seller offering the product
2)Product's availability with the Seller
3)The destination to which you want the order shipped to and geographical location of the Seller

Does Ayurvedkart deliver internationally?

As of now, Ayurvedkart doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.